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We want to ensure that our guests have the best experience, and a huge part of that for us is ensuring that everyone remains safe on park. Whilst staying with us, please be mindful of the following points;
If you contact the Emergency Services directly, please also inform Guest services, Security or the out of hours number. This will enable us to direct the emergency services to the correct location quickly.
Should you require first aid please contact a member of staff or Guest Services/Security. Any accident on the park should be reported to guest services, which will need further details.
On arrival at your accommodation please make yourself and the whole party aware of the emergency procedures displayed within the accommodation and note the nearest Fire exits and how to get to a place of safety. (Fire Point)
Smoke alarms are installed in all accommodations to provide early warning in the event of a fire. These alarms continuously monitor for smoke particles and will sound if a potential fire hazard is detected. If the alarm sounds:
Our parks are in rural environments and in order to minimise the risk we have measures for you to remember.
On occasion at certain times of the year the park may be declared a high-risk fire area. BBQ’s will be banned, and other restrictions could be put in place. Guest Services will advise you of these restrictions and signs will be put in place.
Our food and drinks are prepared in our kitchens and bars where we handle all allergens and share equipment. We therefore cannot guarantee that the food and drink we prepare does not contain traces of allergens. To find out more, just ask us.
Please make the staff aware if you have an allergen when eating and drinking within our venues and taking part in activities onsite.
All roads on the park are subject to the Road Traffic Act.. All rules associated with the highway apply, including drink driving and seat belts. This applies to all types of vehicles including golf buggies and electric scooters.
There is a maximum speed limit around the park between 5 - 10 mph please drive slowly.
Take care when parking, do not block any access routes that may be used by emergency vehicles. Never use vacant holiday home pitches for parking as this can be dangerous. All vehicles are parked at the owners' risk.
Smoking and vaping are prohibited in all accommodation and public areas.
All Accommodation gas supplies and appliances undergo periodic inspections to prevent leaks and operational efficiency.
If you suspect a gas leak Follow these steps.
Carbon monoxide (CO) alarms are installed in all accommodations for added safety. If the alarm sounds:
Gas cylinders should never be tampered with, moved, or replaced by guests.. If you experience any issues with your gas supply, heating, or appliances, notify Guest Services immediately for assistance.
BBQs are permitted within the area of your accommodation, but we ask you to follow these guidelines
Only use BBQs on Solid ground and not close to the accommodation.
Do not place BBQs directly onto grass as this will burn the grass and is a serious fire risk.
BBQs must not be placed directly on decking as this will melt the decking and you will be liable for repairs
In hot weather, ensure the BBQ is contained as it should be with no hot ashes flying onto the dry ground.
Disposable BBQs must be raised off the ground or placed in BBQ holders. Bricks and breeze blocks can be used to place the BBQ on.
Only use propriety BBQ lighting products when lighting your BBQ
Please ensure that all BBQs are cold and fully extinguished before disposing them in the metal general outdoor bins provided.
All BBQs and outdoor cooking appliances must be attended throughout use and kept away from combustibles.
Our swimming pools have child-to-adult supervision ratios in operation; supervision by the adult must take place in the same body of water. A responsible adult is a person over 16 years of age. Weak and non-swimmers, regardless of age, should be supervised at all times by a responsible adult. Please adhere to the pool safety guidelines displayed in the pool hall, and do not use the swimming pool if you have suffered from stomach upset or diarrhoea within the past 24 hours.
Non-Lifeguarded pools
Children aged 8 years and over who can swim 25 meters do not need an adult present in the water.
Please do not enter the swimming pool if you have suffered from stomach upset and diarrhoea within the past 24hours. Ensure all cuts and open wounds are covered with a waterproof dressing. Guests with confirmed Cryptosporidium infection within the last 14 days must not enter the water.
For Parks with a Health club, under 16’s are not allowed to use the Gym facilities. The gym time can be booked via our online booking system.
Children should always be supervised when using play areas on park by a responsible adult, our teams do not supervise these areas. Please adhere to any safety rules or age restrictions Do not allow children to use these areas after dark.
It is important that you always know where your children are and that you know what time activities will start and finish.
The supervision of children on the Park is the responsibility of their parents or guardians at all times. Particular attention must be paid to children in the playground and swimming pool areas (including changing rooms). Any club activities that form part of our entertainment programme are not childcare facilities. We do not provide supervision of the children during these sessions.
Organised activities for children are provided as entertainment only. Please note that we do not offer childcare facilities, and your children always remain your responsibility. Children under 8yrs of age must be accompanied by an adult when taking part in activities. Children should wear clothes that are appropriate for the activity they are attending and remember that they should be given a drink and sun block in hot weather. Please ask your children to be well behaved at all times.
Outdoor activities are weather dependent but don't worry we still have plenty of great indoor activities that run whatever the weather.
Activities and times may be subject to change without prior notice.
Should any member of your group become lost on site, please contact guest services/security or out of hours to help find them.
It is Away Resorts Policy to refer incidents or allegations of concern about children and adults staying at our parks to an appropriate organisation, should we deem it necessary in our sole discretion.
Some of our parks have access to open water such as lakes, ponds and small rivers. Please supervise children closely in and around these areas. Open water swimming is not permitted under any circumstances. Only structured activities are permitted on the water.
Our beaches are not supervised by Away Resorts although may have lifeguards provided by an alternative organisation. Signage or flags will be displayed to indicate safe areas for swimming and surfing when the beach is lifeguarded.
We welcome our four legged friends to park but we ask you to keep them on a lead when walking around the park and to clean up after them Dog bins are provided to put their waste in.
Our parks are located within several areas which are shared with a variety of plant life, birds and animals, Please be cautious when approaching these animals as they can bite and injure you. DO NOT feed the animals and wash your hands after touching them. Take care when walking on grassy areas as they may have rabbit holes and hidden dips.
Please do not pick any mushrooms, toadstools or berries that you may come across when walking around the park and surrounding areas they may be poisonous
Please note
Whilst you wait... just think about being in your swimmers, the sun's out and the smiles are big
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